From a customer’s lens, Generative AI (Gen AI) can be both a delight and a spur for more demanding expectations. From the customer service leader’s perspective, it can be a source of both ...

A recently Microsoft study in conjunction with IDC shows a continued bias for generative AI solutions by companies with usage ...

One customer-facing ... Forth Best Practices for AI in the Workplace Max Bennett, CEO and co-founder of Alby, also co-founded ...

That’s where Gen AI comes in. Traditional analytics tools often fall short when it comes to delivering a complete, real-time understanding of customer behavior. Gen AI transforms this by helping ...

Gen AI has captured the imaginations of consumers and businesses ... Think real-time data analysis that provides instant insights and helps talent make better calls in areas like customer service, ...

According to a McKinsey report, AI will automate 25-30% of jobs in customer service, but the technology will also create new roles in AI supervision, data analysis, and customer experience management.

After seeing gen AI’s impressive capabilities demonstrated at a conference, CEO Jeannie Weiss is excited to put them work at ...

They can understand and respond to customer queries in ... and control frameworks of financial service providers and banks. While machine learning and Generative AI, have the potential to enhance ...

For enterprises that have adopted Gen AI, the cost savings of automation are real, as is the speed at which they can achieve meaningful business results.

SMPL Chennai Tamil Nadu [India] November 5 Word Works AI a pioneering company in AI-driven customer experience solutions has ...

KOCHI: Tech giant IBM on Tuesday opened its biggest Gen-AI Innovation Centre in the country in Kochi, which holds the ...

The development activities of Watson X platform designed for high-quality customer service experience will be set in Kochi.