AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

We’ve taken a big step forward to empower customers with our joint AI capabilities and improved interface functionality, ...

AI agents can help address the challenge of long wait times by automating routine tasks so that human agents can focus more ...

Brands like Saks has already launched AI agents and is helping customers return items and process refunds. If you're ...

This all-too-familiar scenario has been the bane of customer service for decades. But what if I told you the days of these ...

Survey shows overwhelming interest in AI tools, but lack of in-house technical expertise creates barriers to implementation.

AI involvement in their customer service journey, revealed Kapture CX survey. The survey further found that 53% of ...

We're excited to release our AI Agent Support Skills, adding task operations to your AI Concierge. This new AI task system ...