We can leverage thoughtfully built applications and programs to more effectively predict our customers' or employees' needs ...

Customer services are the backbone of organizational success and profit. Here are 40+ remote customer services hiring now in ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

Research out of Accenture suggests that generative AI is delivering on its promises. But a holistic approach is needed.

Marc Benioff thinks AI has progressed to a point where humans and AI customer service agents are now indistinguishable. In an ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

In an era where customer experience is a primary business differentiator, the role of service hubs has evolved from merely ...

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its ...

I loved the show “Cheers” as a kid. Even as a youngster, I understood the community that was evident in that place, and I ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...