That’s where Gen AI comes in. Traditional analytics tools often fall short when it comes to delivering a complete, real-time understanding of customer behavior. Gen AI transforms this by helping ...

After seeing gen AI’s impressive capabilities demonstrated at a conference, CEO Jeannie Weiss is excited to put them work at ...

Across all age groups, Chinese consumers are gravitating toward generative AI in areas like visual search, customer service ...

Gen AI has captured the imaginations of consumers and businesses ... Think real-time data analysis that provides instant insights and helps talent make better calls in areas like customer service, ...

According to a McKinsey report, AI will automate 25-30% of jobs in customer service, but the technology will also create new roles in AI supervision, data analysis, and customer experience management.

One customer-facing ... Forth Best Practices for AI in the Workplace Max Bennett, CEO and co-founder of Alby, also co-founded ...

For enterprises that have adopted Gen AI, the cost savings of automation are real, as is the speed at which they can achieve meaningful business results.

India has the potential to add $438 billion to its GDP by 2029-30, up from $359 billion, as the country scales Gen AI ...

SMPL Chennai Tamil Nadu [India] November 5 Word Works AI a pioneering company in AI-driven customer experience solutions has ...

Artificial intelligence has already made significant inroads into the financial sector, powering next-gen solutions from ...

IBM opens Gen-AI Innovation Centre in Kochi, offering international IT players a new system for customer service solutions.

KOCHI: Tech giant IBM on Tuesday opened its biggest Gen-AI Innovation Centre in the country in Kochi, which holds the ...