Customer services are the backbone of organizational success and profit. Here are 40+ remote customer services hiring now in ...

Like most companies in 2024, T-Mobile is jumping onto the AI train. On Wednesday, the carrier announced that it has a new ...

T-Mobile’s motive for the partnership with OpenAI to build IntentCX is to cut down on subscriber loses, the indicator of ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

Ten percent of respondents to the New York Federal Reserve survey said the adoption of artificial intelligence led to ...

Customer service is seen as one of the sectors where AI could have the biggest impact.

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services.

Varun is a prominent figure in AI and product management. His career trajectory includes significant achievements and ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

Focus on improving efficiency or effectiveness in known problem areas, where even small improvements are worthwhile.

In a fiercely competitive financial landscape, financial services institutions (FSIs) are increasingly recognizing that ...