An infographic (below) from OnDeck explores how small businesses can benefit from generative AI programs. Specifically, it looks at five key areas AI text generators can help with: providing customer ...

Lotlinx, the auto industry's leading VIN-specific data company for dealership inventory management, announced today results of its latest industry survey, which took the pulse of today's auto ...

Customer service is seen as one of the sectors where AI could have the biggest impact.

T-Mobile is making a bold move into AI in 2024, partnering with OpenAI to revolutionize how it handles customer support. With ...

The Americans with Disabilities Act (ADA) has served a critical role in advancing accessible and equitable communications for ...

Benioff said AI agents had reached "another level of capability." Customer service is seen as one of the sectors where AI could have the biggest impact. Marc Benioff thinks AI has progressed to a ...

Salesforce CEO Marc Benioff says AI and human customer service agents are indistinguishable. Benioff said AI agents had reached "another level of capability." Customer service is seen as one of ...

Artificial intelligence (AI) tools are improving, and companies of all sizes are beginning to incorporate them into their operations. Customer service is no exception. AI can reduce service costs ...

Intradiem's research also found that 90% of consumers are more loyal to brands that invest in customer service. Of the experiences that may stop a consumer from returning to a brand, multiple billing ...