Customer services are the backbone of organizational success and profit. Here are 40+ remote customer services hiring now in ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

Customer service is seen as one of the sectors where AI could have the biggest impact.

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services.

Varun is a prominent figure in AI and product management. His career trajectory includes significant achievements and ...

Business usage of artificial intelligence has soared with the expanded capabilities of generative AI, including large ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

Like most companies in 2024, T-Mobile is jumping onto the AI train. On Wednesday, the carrier announced that it has a new ...

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

The Americans with Disabilities Act (ADA) has served a critical role in advancing accessible and equitable communications for ...