Looking back on Customer Experience Day, it’s clear that CX has never been a more critical factor for success in retail. CX Day, which was held on Oct. 1, is a global day of celebration, honoring the ...

Today’s retail success is increasingly defined by the ability to deliver exceptional guest experiences across both digital and physical channels.

Retail is upgrading to smarter tech and AI-driven software. Interactive digital signage software is perhaps the most diverse tech in retail. There are also digital price tags, AI-powered customer ...

Discover why staff friendliness is a pivotal factor in retail customer experience from the “Retail’s Biggest CX Trends in 2024 Report” by HappyOrNot. Learn how this critical element shapes customer ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Discover how a poor shopping experience can impact customer retention and learn strategies to enhance satisfaction.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together with agents, data, analytics, and Customer 360 apps on one platform. Learn more at www.salesforce.com.

As retailers evolve their businesses to be data-informed and better utilize AI technologies, it will become more important to ...

Concentrix, Salesforce and Omoda will demonstrate how CX technology is helping auto retailers transform the customer ...

How important is merchandising in cannabis industry? Should brands use products to tell stories to their customers, and do ...

The In-Store Retail Media Playbook offers guidance on how to navigate these complexities and turn in-store retail media into ...

Those who embrace automation by letting humans and machines both play to their strengths will have the advantage.