In an era where customer experience is a primary business differentiator, the role of service hubs has evolved from merely ...

Gen Z WhatsApp generation: younger shoppers urge brands to increase use of digital channels for customer service. CommBox.

Gen AI adoption has been much lower in production compared to customer service and marketing. This is because integrating gen ...

AI agents are taking over, with HubSpot, Salesforce and Microsoft all peddling their shiny new wares. But is history ...

Balancing AI with a Human Touch: New Research Reveals Gen AI Adoption Creates New Opportunities in Customer Experience Landscape ...

Join Puzzel's webinar and discover how our new AI chatbot can elevate your customer service! contact centre webinar ...

AT&T's Raj Savoor sees three broad areas for the use of gen AI in the network, as related to operations, testing and assurance.

Experian's latest research, conducted by Forrester Consulting, delves into the strategies of senior decision-makers in the ...

The study also revealed that the key motivations driving Gen AI adoption were innovating customer and employee experiences (44%), customer expectations for faster, more personalised experiences ...

Bank of Baroda introduces GenAI solutions for enhanced customer service and employee knowledge management, transforming ...