As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the ...

Customers won’t care about a company or platform having the most cutting-edge and advanced AI technology available if they’ve ...

Companies are using AI in customer service to improve both the customer and agent experience. Get tips and early adopter ...

Sierra, the AI startup co-founded by OpenAI chairman Bret Taylor, has raised $175 million in a funding round that values the ...

How AI-Driven Customer Insights Help Shape Product Roadmaps Imagine transforming your startup’s product roadmap with insights ...

Ed McLaughlin, Mastercard's president and CTO, shares how the company uses cutting-edge technology and AI-powered ...

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.

Businesses are rapidly adopting AI solutions to streamline interactions, handle vast amounts of customer inquiries, and offer ...

Regal, a platform that allows customers to build and customize customer service chatbots, has raised $40 million in new ...

Each month I attend a meeting with other individuals who work in the field of learning and development. We share best ...

Glenn Fogel, president and CEO of Booking Holdings, outlined AI projects for the company's brands and shared updates.

A 20% uptick in revenue and subscription revenue made for a solid quarter for HubSpot yesterday as the firm emphasized its AI ...