An infographic (below) from OnDeck explores how small businesses can benefit from generative AI programs. Specifically, it looks at five key areas AI text generators can help with: providing customer ...

I am a Customer Experience Futurist, Author and Keynote Speaker. AI is expanding into new areas of customer service. Here’s why it can help the customer experience ... [+] by augmenting ...

AI chatbots enhance customer service by providing immediate, 24/7 responses to common inquiries. Voice assistants like Siri and Alexa expand customer interaction options, saving labor costs.

As customer expectations increase, so does the need for excellent customer service and customer experience ... set the tone on tech issues such as AI regulation, data privacy and climate tech.

For companies that are looking for a practical AI application - AI customer service is here - and it’s only getting better. Klarna - one of the highest profile fintech companies on the planet ...

Customer service is seen as one of the sectors where AI could have the biggest impact.

The Americans with Disabilities Act (ADA) has served a critical role in advancing accessible and equitable communications for ...

Only 11% of B2B firms are using generative artificial intelligence for more than two use cases. That's according to a recent infographic (below) from Bain & Company, based on data from a survey of ...

Advisors Can Provide Better Service When They Offload ... in real time—including data on customer behaviors, earnings transcripts, and trading patterns—AI gives financial advisors useful ...

From a high level, we need something akin to the medical Hippocratic oath, which governs doctors to do no harm. It’s for ...

Key trends, lessons and strategies to help you navigate the exciting future of AI-powered content creation and stay ahead of the curve. The post The AI-powered marketer’s roadmap to the future of ...