Research out of Accenture suggests that generative AI is delivering on its promises. But a holistic approach is needed.

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

Customer services are the backbone of organizational success and profit. Here are 40+ remote customer services hiring now in ...

Marc Benioff thinks AI has progressed to a point where humans and AI customer service agents are now indistinguishable. In an ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

In an era where customer experience is a primary business differentiator, the role of service hubs has evolved from merely ...

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

I loved the show “Cheers” as a kid. Even as a youngster, I understood the community that was evident in that place, and I ...

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services.