Marc Benioff thinks AI has progressed to a point where humans and AI customer service agents are now indistinguishable. In an ...

When did you last get to speak to a human customer service agent at the first ring? Whether it is your bank, travel agency, ...

We talked to the director of product AI at HubSpot to learn more about how small businesses are using AI and what impact it's ...

AI can transform your CX strategy by enabling a unified customer experience and ensuring consistency and personalization ...

Customer services are the backbone of organizational success and profit. Here are 40+ remote customer services hiring now in ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its ...

Generative artificial intelligence could be a boon for customer service – how can companies manage employee and customer ...

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services.

In an era where customer experience is a primary business differentiator, the role of service hubs has evolved from merely ...

I loved the show “Cheers” as a kid. Even as a youngster, I understood the community that was evident in that place, and I ...

On Tuesday, the Commonwealth Bank of Australia (CBA) announced it would become the first Australian company to use Amazon Web ...